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CASECRUZER LIFETIME GUARANTEE - RETURN POLICY - WARRANTY REPAIRS


PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site

FULL REFUND WITHIN 30 DAYS OF ORIGINAL PURCHASE
If for any reason you are not completely satisfied with your product, we will gladly exchange it or give you a hassle-free refund, excluding freight, within 30 days of original purchase. Applies to all our carrying cases sold online.

The retail cost of any missing components (e.g., foam inserts, accessories) will be deducted from the refund amount. Make sure to send your item freight pre-paid and to use the original packaging to ensure the product arrives in good condition. All returns must be in like new condition (no scratches, dents, etc.) CaseCruzer has the final decision whether the item(s) can be returned for full refund based on the conditions outlined above.

CASECRUZER LIFETIME GUARANTEE
Every CaseCruzer carrying case is unconditionally guaranteed for a lifetime, against defects in materials and craftsmanship for the life of the original owner. If it cannot be repaired, it will be replaced. This guarantee is void only if the CaseCruzer product has been abused beyond normal and sensible wear and tear. Any liability, either express or implied is limited to replacement of the product. Foam interiors and rubber seals are considered perishable components and therefore are not covered under the CaseCruzer Lifetime Guarantee.

CASECRUZER DOES NOT REPLACE CASES FOR DAMAGE HARDWARE.
Most locks, handles and wheels have been made field replaceable and will be supplied to you at no charge, a simple phone call is all it takes. Most replacement parts take just minutes to install. If there is a problem and you need to return product(s), please contact the customer service line for further instructions at 909-613-1547.

NON-STOCK ITEMS:
Returns are subject to a re-stocking charge. 25 % re-stocking applies to all non-stock items.

CUSTOM / BUILT TO ORDER CASES OR WITH CUSTOM FOAM INTERIORS:
Please verify that the Custom Case, Built to order case or foam product will meet your requirements and shipping regulations before ordering. THESE CASES CANNOT BE RETURNED.

PRODUCT DEFECTS - WARRANTY REPAIRS & RETURN POLICY:
Defective merchandise may be returned for replacement or repairs. Please contact our Customer Service Department at 909-613-1547 for return authorization number (RMA) before shipping your merchandise. Make sure to send your item freight pre-paid and to use the original packaging to ensure the product arrives in good condition, and to include a copy of the packing list or invoice, this will facilitate that your problem is handled quickly and to your complete satisfaction. Upon receipt of goods, you will be notified of any handling and return postage charges.

EXCLUSIVE REMEDY:
You agree that our entire liability, and your exclusive remedy, in law, in equity, or otherwise, with respect to any CaseCruzer product or service(s) provided under this agreement and/or for any breach of this agreement is solely limited to the amount you paid for such products or service(s) during the term of this agreement. In no event shall Casecruzer, its suppliers and contractors (including third parties providing products or services as part of the service from CaseCruzer) be liable for any indirect, incidental, special or consequential damages even if CaseCruzer has been advised of the possibility of such damages. To the extent that a state does not permit the exclusion or limitation of liability as set forth herein CaseCruzer's liability is limited to the extent permitted by law in such sates.

CaseCruzer, its marketing & distribution partner: CPD Industries, suppliers and contractors will not be liable for any indirect, punitive, incidental or consequential damages, loss of income or profit, or special damages, regardless of whether a claim for such damages is based on warranty, contract, negligence, product delays, misdelivery, non-delivery, failure to provide information or otherwise, loss or liability resulting from acts of god; loss or liability resulting from errors, omissions, or misstatements in any and all information of our product(s) or service(s) provided under this agreement; loss or liability as a result of the application of our dispute policy.

Need more assistance? Contact us and we will help you with your needs.

Postal address: 4665 State Street. Montclair, CA 91763

Contact Us by Phone 909-613-1547
Our sales representative are ready to help.

Fax: 909 613-1979

Contact Us by

March 6, 2014 8:10 AM
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CaseCruzer, Photo StudioCruzer, NiteCruzer, LaptopCruzer, and WineCruzer are trademarks of CaseCruzer, LLC.




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